Thank you for shopping at FastDraperyBlinds.com. We strive to provide you with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Custom-made or personalized products are exempt from being returned unless they are defective or damaged.
You may initiate a return within 30 days from the date of delivery.
After 30 days, unfortunately, we cannot offer you a refund or exchange.
To initiate a return, please contact our customer service team via email or phone. Provide your order details, including the order number and reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
Please ensure that the product is securely packaged to prevent damage during transit.
The customer is responsible for the return shipping costs, unless the return is due to our error or a defective/damaged product.
We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within a reasonable timeframe.
Please note that shipping costs are non-refundable, unless the return is due to our error or a defective/damaged product.
If you wish to exchange a product for a different size, color, or style, please contact our customer service team to check availability.
Exchanges may be subject to additional shipping fees.
In the rare event that you receive a damaged or defective product, please contact our customer service team immediately.
We may require photographic evidence of the damage or defect to process your request.
Depending on the circumstances, we will offer a replacement, repair, or refund for the damaged or defective product.
Please note that this return policy applies only to purchases made directly from FastDraperyBlinds.com. If you have purchased our products from a third-party retailer, please refer to their return policy.
If you have any further questions or need assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to help!
Note: This return policy is subject to change without prior notice. Please refer to the FastDraperyBlinds.com website for the most up-to-date policy at the time of your purchase.
